Welcome to Speedo Store’s FAQ section. We’ve compiled answers to common questions about our products, delivery, payments and more to help you make the most of your swimming experience.
About Our Products
Q: What types of swimwear do you offer?
A: We specialise in high-performance swimwear for all ages and levels, including competition gear (FINA approved options), training swimwear, and leisure items. Our range includes briefs, jammers, kneesuits, and technical swimwear for both males and females, plus dedicated collections for boys and girls.
Q: Do you sell swimming accessories?
A: Yes! Alongside swimwear, we offer essential swimming equipment including goggles, swim caps, hand paddles, kickboards, and other training aids to enhance your performance in the water.
Q: How do I choose the right size swimwear?
A: Each product page includes detailed size charts. For competition swimwear, we recommend checking the FINA size guidelines as competition cuts often differ from regular swimwear. If you need further assistance, our team can advise at [email protected].
Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our systems.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before dispatch.
Delivery Information
Q: Where do you deliver?
A: We ship worldwide, excluding some Asian and remote regions. Our standard and free shipping options ensure your Speedo gear reaches you wherever your swimming journey takes you.
Q: What are my delivery options?
A: We offer:
- Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with tracking
- Free Shipping: For orders over £50, delivered in 15-25 days via EMS
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order is dispatched. Use this to follow your package’s journey to your doorstep.
Returns & Exchanges
Q: What’s your return policy?
A: You may return unworn, unwashed items with original tags within 15 days of receipt. Please see our full Returns Policy for details on how to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-10 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
Q: How can I contact customer service?
A: Our team of swimming experts is ready to help at [email protected]. We aim to respond to all enquiries within 24 hours.
Q: What are your business details?
A: Speedo Store is located at 44 Fisherton St, Salisbury, GB SP6U 8OJ. Our website is ukspeedooutlet.com.
Can’t find the answer you need? Don’t hesitate to contact our team – we’re passionate about swimming and happy to help with any questions about our products or services.