Returns & Exchanges

At Speedo Store, we take pride in providing high-performance swimwear and equipment for competitive swimmers and aquatic enthusiasts. We want you to be completely satisfied with your purchase of our professional-grade products. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy ensures a hassle-free process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• Unworn, unused, and in original condition
• In its original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items: For hygiene reasons, we cannot accept returns on:

• Boy’s FINA Approved Jammers
• Female Competition Swimwear
• Girl’s Competition Swimwear
• Male Competition Swimwear
• Children’s Swim Caps

unless the item is faulty or not as described.

Returns Process

1. Request Authorization: Email our customer service team at [email protected] within 15 days of receiving your order with your return request. Use the template below to ensure we have all necessary information.

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Speedo Store Team,

I would like to request a return for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name & Size]]

My contact information:
Full Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone Number]

Thank you,
[Your Name]

2. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
3. Package Your Item: Securely package the item in its original packaging with all tags attached.
4. Ship Your Return: Send the package to our returns center at:
   Speedo Store Returns
   44 Fisherton St
   Salisbury, GB SP6U 8OJ

Exchanges Process

Follow the same process as returns, clearly stating in your email that you’d like an exchange and specifying the replacement item and size. We’ll process your exchange once we receive the original item.

Refund Information

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Original shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility unless the item is faulty

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product:

• Contact us immediately at [email protected]
• We’ll cover return shipping costs for faulty/incorrect items
• You’ll receive a full refund or replacement (your choice)